Shipping, Payment & Returns Info

 

SHIPPING INFORMATION –

All Creatures ships from several warehouses within the United States and therefore must have a simple shipping policy.

We offer FREE SHIPPING on all orders you place that are over $99 shipped within the US Mainland and a Flat Rate of only $6.95 for all other orders shipped within the US Mainland.  ”Mainland” means where the package can be driven not flown and so that excludes orders shipped to Alaska, Hawaii, Canada or Puerto Rico. We call this type of shipping “Standard” and your order will be shipped either by the US Post Office, Federal Express Ground/Home, or UPS depending on which warehouse the order is shipped from, its destination, the package’s weight, size, and packing materials. 

 

PRODUCT AVAILABILITY –

Each product on our web site shows Availability within the product information.

For example, on the Tshirts it says: “IN STOCK” — they usually ship within 3-5 business days. Occasionally, a size needs to be printed which is why the “5″ day estimate but normally that’s not a problem. If you need it by a certain day, please be paranoid and contact us!  We work closely with this printer and can expedite the process for you.

Some other products might ship anywhere from the next business day, depending on the stock, or in rare cases, it can take up to 6 weeks for special order Tiles. If your shipment will be delayed beyond two weeks we will always contact you!

 

PAYMENT INFORMATION –

We accept PayPal which offers Visa, MasterCard, Discover, American Express, and e-check payments, You don’t need to have a PayPal account to use their service.

 

RETURNS –

All products are 100% Satisfaction Guaranteed.  Just contact us for a Return Authorization number and for our Returns Address where your shipment must be sent.  You don’t have to give a reason for the return although it’s helpful to learn what’s wrong. :-)

Your items must be sent to our Returns Address by Federal Express, UPS, or US Postal Service either Priority or Express Mail so that there is a tracking number we can have to assure that the return reaches us.  Returns must be insured but those shippers usually have built-in insurance so that’s the reason to use them.  There are NO CASH REFUNDS.  All refunds will be issued back through the original form of payment.